The 3 best AI Virtual Assistants in 2024
Comparing 3 candidates for becoming your personal secretary!
Written by
Lili Marocsik
May, 6th, 2024
Last updated
What does an AI virtual assistant do?
AI Virtual assistants can take over various tasks:
taking meeting notes and transcribe them
scheduling meetings for you
taking over single office tasks
The AI industry is working on AI Agents as the next big thing. These AI assistants can do various office tasks from beginning to end instead of requiring prompts within the workflow.
For this comparison, we focused on the AI Virtual assistants that are already available and are not voice-commanded (like Alexa or Siri). Two of our three contestants offer plans for free virtual assistant services.
Sometimes, chatbots are also referred to as virtual assistants because they handle customer inquiries. We have created a separate section for bots here, take a look!
Lili
who calls ChatGPT her “new best friend”.
Spoiler Alert
When comparing Otter.ai and Fireflies.ai, I have found them to be quite similar. However, I personally prefer the interface and clarity of Fireflies.
But if you are looking for a better free deal, Otter.ai’s free plan is more generous.
I appreciate how easy it is to toggle both tools on and off for meetings.
IBM’s Watson and their lite plan was extremely hard to sign up to and generally it is setup for enterprises,so do not recommend this tool for small businesses.
1
FIREFLIES.AI
Setup/Onboarding
5
User Experience
5
Tool Performance
4
Use Cases
Better suitable as a secretary for a whole team due to its many team features. Lets teams interact with each other during meetings.
Support
Multi-Language Support
Key Features
- Real-Time Transcription
- Meeting Notes
- Searchable text
- Comments and Reactions for teams
- Public Channels
Pros & Cons
Pros:
- Playback speed control
Cons:
- Quality of transcription can be weak
Price Point
2
OTTER.AI
Setup/Onboarding
5
User Experience
5
Tool Performance
4
Use Cases
Like your secretary, who sends you a summary per email right after the meeting, transcribes the meeting and takes screenshots of the slides.
Support
Ticket submission
Key Features
- Meeting GenAI
- Otter AI Chat
- Real-Time Transcription
- Meeting Notes
- Searchable text
- Collaboration tools
- Integration with calendars
- Search functionality
Pros & Cons
Pros:
- Extra simple setup
- Generous free plan
- Screenshots of meeting slides
Cons:
- Small mistakes in transcription
Price Point
Interview with Fireflies.ai ceo Krish Ramineni:
Do you have any tips, tricks or hacks regarding the use of AI?
Be as objective as possible when interacting with AI. AI picks up on your biases and can sometimes BS answers. It's very good at making things seem accurate. Over time this will get better, but we have to be mindful in the way we provide instructions.
3
IBM WATSON
Setup/Onboarding
3
User Experience
1
Tool Performance
5
Use Cases
Enterprise level virtual assistant: Supports customer care agents by listening in on conversations and providing the agent with the most relevant information.
Support
An unintelligent chatbot on website, Email
Key Features
- Customer care agent support
- Automates repetitive requests
- Web and mobile chat interactions
- Conversational AI
Pros & Cons
Pros:
- Solid performance
Cons:
- Complicated sign up process
Price Point
AI Virtual Assistant FAQ
Which is the best AI virtual assistant?
In our AI virtual assistant comparison we placed Fireflies.AI on top of the ladder. We appreciate the tools ease of use and the high quality of transcriptions.
How much does AI virtual assistant cost?
It depends on if you are a small business or if you are looking for an enterprise solution. Fireflies.ai offers their pro plan already for $10/month.
Is there a free AI assistant?
Virtual AI assistants like Fireflies.ai or Otter.AI offer free plans.
With Fireflies.ai you can transcribe one meeting per month for free and test the Pro and Businessplan for 7 days free of charge.
Otter.AI’s free package allows you to transcribe 300 meeting minutes per month for free.
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