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AI Tools for SMEs

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ActiveCampaign
CRM
Marketing Automation CRM that lets you nurture leads and automate email campaigns with ease.
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Zoho CRM

Score 
4.75
/
5
Best Tool for :
CRM
Tool performance:
5
/
5
Setup/Onboarding:
4
/
5
User Experience:
5
/
5
Prompt coherence:
0
/
5
AI capabilities:
5
/
5
Voice quality:
0
/
5
Lip sync & motion:
0
/
5
Music quality:
0
/
5
Image quality:
0
/
5
Design capabilities:
0
/
5
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Pros:
Extremely flexible and customizable, enabling you to create custom modules and write your own code/functions if needed
Comes with powerful automation features for sales and marketing, even with more affordable plans
Zia AI integrates with ChatGPT to throw even more AI power behind the CRM
Wide array of native integrations (even wider with Zoho Flow within Zoho One) coupled with access to an extensive ecosystem of tools covering all aspects of business - from invoicing and inventory to website activity tracking and support
Easy to set up, pay-as-you-go telephony at a very affordable price
Cons:
Might be overwhelming to set up initially, especially for businesses with complex processes and no prior experience with CRMs or no dedicated employee/consultant to assist
Adoption might take a while as most novice users experience a significant learning curve due to the abundance of features and options (which might be distracting at times)
Support can be slow to respond sometimes
Support can be slow to respond sometimes
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Monthly price starting from: $14
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For Who?
Design
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Key features:
Process management
Contact, deal and lead management
Sales automation
Analytics and reporting
Workflow automation
Journey orchestration
Predictive Sales
Marketing Automation
Performance management
Tested Model:
Last test:
November 7, 2025

Zoho CRM Review – Flexible and Affordable, But Setup Can Be Complex

Lili's Honest and Unbiased Review

For a long time, Zoho has been known for giving great value for money, and they keep improving by adding new features all the time. Zoho CRM is a good choice for companies that want to manage sales and other tasks in one place. It’s also a smart pick if you want a system that can grow with your business and change as your needs change.

\### Easy to Use and Flexible – Zoho CRM Review

Zoho CRM is simple to set up and use, which makes it a good fit for many businesses. You can handle your sales, customer information, and other important work all in one spot. The system is flexible, so you can add more features or users as your business gets bigger. This is a big plus for companies that want to keep things simple but still have room to grow.

\### Affordable AI Features – Zoho CRM Review

While Zoho CRM doesn’t have the most advanced AI tools out there, the ones it does offer are helpful for daily sales work. These AI features come at a price that is easy on your budget, making them a good option for small and medium businesses. You can use these tools to save time and make your sales process smoother, even if you don’t have a big team.

\### Custom Solutions and Getting Help

If your business needs a lot of custom changes to the CRM, it’s a good idea to bring in a consultant or partner to help set things up. This can save you time and make sure everything works the way you want. Just remember to plan for the extra cost and time this might take.

\###

Overall, Zoho CRM is a strong choice for businesses that want a reliable, flexible, and affordable system. The Zoho CRM Review shows that it’s a solid option for managing sales and growing your business, even if you need some help with custom setups.

\###

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How does Zoho CRM compare to other AI tools?
Read the CRM comparison to find out!
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Author:
Lili Marocsik
Lili remembers the excitement of discovering the internet at 14 — a true window to the world. The AI boom now feels just as thrilling. Since 2023, she's tested many AI tools, seeing the good, the bad and the ugly (especially at the beginning). Before AI, she worked as a video marketer, crafting YouTube Ads for HelloFresh and Revolut. She believes AI should empower people, leading her to build this site for SMEs. When not exploring AI, she enjoys her 30 plants and modern art.
Author Lili Marocsik

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